10-year Limited Warranty

We provide our dear customers with a LIMITED guarantee that shall be effective for up to 10 years for the main structural frame and 5 years for ancillary parts such as the opening and closing mechanisms of the pergola. The motor and its applications, lights, heaters, and electrical elements are guaranteed for one year from the effective date of the limited warranty.

In all cases, the warranty is limited to the price paid for the product.

Warranty Condition

Customers must register the products with 30 days of delivery to activate the limited warranty by sending e-mail to support@peakviewliving.com and attaching a copy of a proof of their purchase.

Warranty Exclusions

• Damage due to acts of God or force majeure, including without limitation: change of color caused by sun and salt, any damage resulting from smoke, fire, exceptional climatic conditions such as, without limitation, deep frosts, heavy snow, violent winds, lightning, heavy rain, black ice, hail, hurricanes, ground movement, flooding, overflow of any stream, as well as vandalism.

• Damage, direct or indirect, resulting from the negligence of the Customer, improper maintenance, or improper use of the product, including, without limitation, a source of direct or indirect heat, deletions, modifications, or additions made by the Customer, and any weight load on the louvers and the structure of the HANSØ Pergola.

• Direct or indirect damage resulting from incorrectly following the installation manual.

• Damage, direct or indirect, resulting from installation or improper storage, maintenance, or use by any person who does not meet the guidelines referred to by the Pergolas Installation Manual and Maintenance Guide.

• When the Pergola is installed on a concrete slab or other surface and is damaged, direct or indirect, resulting from movements in such a concrete slab or surface.

• The installation of the structure after one year following the date of installation.

Any motor(s), lights, and electrical parts, if any, installed with the HANSØ Pergola.

• To the assembly and the efficiency of the components when the installation is not done by not following the installation manual correctly.

• Direct or indirect damage that may be caused by the Customer's structure on which the Pergolas product has been installed.

• Runoff or water infiltration between the wall and the Pergola in the case of an installation attached to a building. Our Pergolas are a free-standing construction and should not be attached to the buildings.

• The cost of packing, dismantling, storage, transport, and handling the Pergolas.